Help & FAQ

Nodes and lines update in real time — most cases you can fix it yourself. In order:

• ① Refresh nodes (most important): tap Refresh / Update subscription to pull the latest lines. Refresh before connecting.
• ② Switch nodes: they run through different datacenters — try Japan / Singapore / Hong Kong / US.
• ③ Try a relay node: when direct lines are congested, relay nodes are often more stable.
• ④ Log out and back in: fixes occasional stale-login issues.
• ⑤ Still stuck? Screenshot it, tell us your city, and we'll check the route with upstream.

Many issues come from an outdated app. Always download / update to the latest client from the official site — old versions may fail to connect or sync nodes.

Refresh first, then try several nodes in that region. At peak times some routes (especially to the US) get congested — Japan / Singapore are usually more stable meanwhile, and relay nodes can help.

Still not working? Screenshot it and tell us your city — we'll check with upstream.

• Refresh, then pick a closer node (Japan / Singapore are usually faster for China).
• Some nodes get crowded at peak hours — compare a few, or try a relay node.
• Try switching between rule-based and global proxy modes.

Update your subscription often to keep nodes at peak availability.

• Log in with the email + password you used when ordering; mind case and stray spaces.
• Make sure you're on the latest official client — old versions can fail to log in.
• Forgot it? Use "Forgot password" to reset.
• Log out and back in once inside the app.

• Check your Spam / Promotions folder first — codes often land there.
• Wait 1–2 minutes; don't spam the send button — it can rate-limit you.
• QQ / 163 mail sometimes delays or blocks it — try Gmail instead.
• Still nothing? Contact support and we'll help.

Normal personal use across your own devices is fine. Don't mass-share the account or log in on many devices in a short time — it triggers risk control and can flag the account.

• iPhone / iPad: OrbitX (search "OrbitX" in the App Store) or Shadowrocket.
• macOS / Windows / Android: OneVPN, downloaded directly from the site.

We recommend the official client, kept up to date. The subscription link also works in other Clash-compatible clients, but we can't support third-party client settings.

OrbitX needs a non-China (e.g. US) Apple ID to download. Our own shared Apple ID is no longer offered. We recommend the free shared accounts at AppleID Share, https://shareid.tools12345.com/ (multiple regions, filter for working accounts), or switch your App Store region yourself (free). Otherwise, on iOS you can also use Shadowrocket with the subscription link.

• Right-click the OneVPN tray icon → Quit to fully close it.
• Open %AppData% (Roaming) and delete the OneVPN and com.follow folders.
• Reopen OneVPN and log in with email + password to recover.
• If blocked on first run, right-click → Run as administrator.

Copy your main subscription link from the dashboard, then import it into your client:

• OrbitX (iOS): use "One-click import to Orbit X" in the dashboard — nodes, rules and expiry come along.
• Shadowrocket (iOS): copy the link, add a subscription in Shadowrocket and paste it.
• OneVPN (macOS / Windows / Android): logs in and syncs nodes automatically — no manual import.
• Other clients (Clash Verge, Stash, FlClash, Clash Meta, etc.): the link works in any client — just add it as a subscription.

The official clients (OrbitX / OneVPN) are recommended for the best compatibility and stability. Third-party clients work, but we can't support their settings.

After importing, update the subscription regularly — nodes change in real time.

Lines and nodes are maintained live — bad ones drop, fresh ones come in. Updating (or refreshing in-app) gives you the currently best nodes, and it's the first thing to try when something breaks.

• Trial: cheap short-term trial, one per account.
• Monthly / quarterly / yearly: longer = cheaper, quarterly is as low as ¥9/month.

Not sure? Start with a short plan; if you're unhappy you can follow the refund flow.

• Retry with the other method (Alipay / WeChat).
• Charged but not activated: send the payment success screenshot to support and we'll verify and activate manually.

Pick a renewal plan in the dashboard and pay — renewing doesn't affect your imported subscription, nodes keep working. Renew before expiry to avoid interruption.

It's simple — submit it right on the site:

• Go to "Refund", pick the order.
• Choose the payment method and a reason.
• Upload the Alipay / WeChat payment success screenshot (required, JPG/PNG ≤5MB) and submit.

• Submit as early as possible — the sooner, the higher the approval rate.
• For product issues, contact support first — most are fixed on the spot.

Just message the support widget (bottom-right) — the on-duty agent will handle it. A screenshot (error / node list / payment proof) and your city help us solve it faster.